Privacy Policy

At Fais Couture, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website, making a purchase, creating an account, or contacting us.

By accessing or using faiscouture.com.pk, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details
  • Date of birth (if provided)
  • Order history and preferences
  • IP address, browser type, and device information

This information may be collected when you:

  • Create an account
  • Subscribe to our newsletter
  • Place an order
  • Contact customer support
  • Participate in promotions or surveys
  • Browse our website using cookies or similar technologies

 

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding purchases, deliveries, returns, and support requests
  • Send order confirmations, shipping updates, and verification codes
  • Improve our website, products, and customer experience
  • Personalize your shopping experience
  • Send promotional offers, newsletters, and updates, if you have subscribed
  • Prevent fraud, unauthorized transactions, and misuse of our website

We may also analyze your browsing behavior and purchase history to provide more relevant products and recommendations.

Marketing Communications

If you subscribe to our mailing list, we may send you updates about new arrivals, seasonal collections, sales, and exclusive offers from Fais Couture.

You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link in any email or by contacting us directly. Even if you unsubscribe from marketing messages, we may still send you important service-related communications such as order confirmations and delivery updates.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers and business partners who help us operate our website and fulfill our services, such as:

  • Payment processors
  • Courier and delivery partners
  • Website hosting and analytics providers
  • Customer support and marketing service providers

These third parties are required to protect your information and may only use it for authorized purposes related to our business operations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.

Cookies may be used to:

  • Remember your preferences and login information
  • Keep items in your shopping cart
  • Enable product filtering and account functionality
  • Measure website traffic and performance
  • Deliver a more personalized experience

We use both session cookies and persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies may remain on your device for up to 12 months. We may also use third-party analytics tools such as Google Analytics to collect aggregated website usage data.

Data Security

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We encourage customers to keep their account credentials confidential and to avoid sharing passwords or OTP verification codes with anyone.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information, subject to legal obligations
  • Withdraw consent for marketing communications
  • Ask questions about how your data is used

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, it will be securely deleted or anonymized.

International Customers

As Fais Couture serves customers both within Pakistan and internationally, your information may be processed or stored in different countries through our trusted service providers. By using our website, you consent to such transfer and processing of your data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website features. Any updates will be posted on this page with the revised effective date. Continued use of the website after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Fais Couture
51, Sector G, Phase 1, DHA, Lahore, Pakistan
123-P, Primark Mall, MM Alam Road, Gulberg 2, Lahore, Pakistan
Phone: +92 321 4177440 | +92 304 3345555
Email: info@faiscouture.com