Terms & Conditions

Effective Date: April 2026

Welcome to Fais Couture. By accessing or using our website, faiscouture.com.pk, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

If you do not agree with any part of these Terms & Conditions, please do not use our website.

1. General

Fais Couture reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon being posted on this page.

Your continued use of the website following any changes constitutes your acceptance of those changes.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or using the website under the supervision of a parent or guardian.
  • You are legally capable of entering into binding contracts.
  • All information you provide to us is accurate, complete, and current.

3. Products & Availability

We strive to ensure that all product descriptions, images, prices, colors, and sizes displayed on our website are accurate. However:

  • Actual colors may vary slightly depending on your device screen settings.
  • Certain products may appear slightly different due to handcrafted details or fabric variations.
  • Product availability is subject to change without notice.
  • We reserve the right to discontinue or limit the quantity of any product at any time.
  • Orders may be cancelled if an item becomes unavailable after purchase. In such cases, a full refund will be issued.

4. Pricing & Payment

All prices listed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

For international customers, prices may be displayed in your local currency based on your location; however, the final transaction may still be processed in PKR or the applicable converted amount.

We reserve the right to change prices at any time without prior notice.

We accept secure payments through approved payment gateways and methods available on our website, including:

  • Credit / Debit Cards
  • Bank Transfer
  • Cash on Delivery (where applicable)
  • Digital Wallets and other supported payment methods

Fais Couture reserves the right to refuse or cancel any order if fraudulent or unauthorized payment activity is suspected.

5. Order Confirmation

Once you place an order, you will receive an order confirmation via email or SMS. This confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Decline or cancel any order
  • Limit quantities purchased per customer
  • Request additional information before processing an order

An order is considered accepted only once it has been dispatched.

6. Shipping & Delivery

We offer delivery within Pakistan and internationally.

Estimated delivery times are provided for convenience only and may vary depending on location, courier delays, customs procedures, weather conditions, or other circumstances beyond our control.

Pakistan Orders

  • Standard delivery: 3–7 business days
  • Major cities may receive orders sooner

International Orders

  • Estimated delivery: 7–21 business days
  • Delivery times may vary depending on destination country and customs clearance

International customers are responsible for any customs duties, taxes, or import charges imposed by their country.

Fais Couture is not responsible for delays caused by customs, courier services, or incorrect shipping information provided by the customer.

7. Returns, Exchanges & Refunds

We want you to be fully satisfied with your purchase.

Returns and exchanges are subject to our official Return & Exchange Policy. In general:

  • Items may only be exchanged within the specified period after delivery.
  • Products must be unused, unworn, unwashed, and returned with original tags and packaging.
  • Sale items, customized products, stitched orders, or made-to-measure items may not be eligible for return or exchange unless defective.
  • Refunds, where approved, will be processed through the original payment method.

Shipping charges are non-refundable unless the item received is damaged, defective, or incorrect.

8. International Orders

Fais Couture proudly serves customers worldwide. By placing an international order, you acknowledge and agree that:

  • Delivery timelines may vary by country.
  • Import duties, VAT, customs fees, and local taxes are the responsibility of the customer.
  • Certain products may not be available for shipment to specific regions.
  • We are not responsible for delays, refusal, or confiscation by customs authorities.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand name
  • Product images
  • Photography
  • Text
  • Graphics
  • Videos
  • Website design

is the property of Fais Couture and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, publish, or exploit any content without prior written consent from Fais Couture.

10. User Conduct

When using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Use the website for fraudulent or unlawful purposes
  • Upload or transmit harmful software, viruses, or malicious code
  • Attempt unauthorized access to our systems or accounts
  • Misuse, copy, or interfere with the website or its functionality

We reserve the right to suspend or terminate access to users who violate these Terms & Conditions.

11. Account Responsibility

If you create an account with Fais Couture, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Please notify us immediately if you believe your account has been accessed without authorization.

12. Limitation of Liability

To the fullest extent permitted by law, Fais Couture shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use the website
  • Delays in delivery
  • Errors in product descriptions or pricing
  • Technical issues or interruptions
  • Loss of data, revenue, or business

Our maximum liability shall not exceed the amount paid by you for the relevant order.

13. Disclaimer

All products and services on this website are provided on an “as is” and “as available” basis.

Fais Couture makes no warranties or representations, express or implied, regarding:

  • Continuous website availability
  • Accuracy of website content
  • Product suitability for specific purposes
  • Freedom from technical errors or interruptions

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Fais Couture
51, Sector G, Phase 1, DHA, Lahore, Pakistan
123-P, Primark Mall, MM Alam Road, Gulberg 2, Lahore, Pakistan

Phone: +92 321 4177440 | +92 304 3345555
Email: info@faiscouture.com

Customer Support Hours: Monday to Sunday, 12:00 PM – 12:00 AM